There are a million reasons why your client journey (or entire business back-end) feels harder than it needs to.
And not a single one is your fault.
The real culprit? Any advice that’s ever claimed there is a “right” way to run a business.
Because, from one neurodivergent business owner to another, f*ck that! It’s got you toggling between too many platforms, using tools your brain hates, overcomplicating client journeys, and a mile-long list of assets you need to update with that beautiful new branding of yours.
Little things add up to big inconveniences. For your brain, your capacity, AND your client experiences. When you’re out to prove that you’re the best at what you do, worrying about whether your processes live up to what you have to offer is an energy leak you can’t afford (and I’m not just talking about revenue)!
Showing up for your clients shouldn’t come with a cost.
Especially if that cost is your physical or mental well-being.
The weight of doing your work should never suck the joy out of why you started it in the first place.
A (Loving) intervention from me to you
A (Loving) intervention from me to you
When your processes & client experience are aligned with how you actually want your business to operate, everything shifts:
Build systems with flexibility → Make space for rest (without feeling guilty)
Automate tedious tasks → Lighten your everyday mental load
Customize tools to feel second-nature → Never ignore them out of dread
Update backend operations → Spend less time running your business
Work with flow, not force → Put out work you’re proud of
I won’t claim to be the heroine in the story, but I will happily be your plot twist.
Because I’ve been told more than a few (dozen) times just how much time, anxiety, and precious energy my clients have saved by letting go of what isn’t working and giving me the chance to show them what actually can.
Wellness, happiness, and success can all coexist when you let go of having to figure it all out, all of the time.
★ my signature service ★
The Client Experience & Back-End Systems Revamp
A 6-month transformation starting with custom you-centered strategy and followed by full implementation to make your business feel good behind-the-scenes and your client experience look damn good from the outside.
You-centered strategy, handpicked tools, and branded touchpoints.
Every project starts with these questions: What do you need in terms of functionality? But also works best for your brain? And how can the rest of your business support THAT?
Investment: $6,000 USD minimum with payment plans starting at $1,000 USD per month
Timeline: 6-7 months total
Platform Setup or Automation: 8-10 weeks
Implementation Phase: 4 weeks
Support Period: 12 weeks
The Revamp is always custom-quote based on your Audit results, to provide exactly what you need (and nothing you don’t!).
But most of these projects always include:
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We’ll start with a 90-minute Strategy Call for:
Client journey mapping
Workflow and automation strategy
Consulting on project structure (payment plans, timelines, etc)
Consulting on business structure (processes & organization)
What that means: We talk about the client journey for each of your services, I make recommendations on how to improve things (for you & your clients), and I explain how we can automate things in Dubsado or HoneyBook so you can decide what you’re comfortable with fully automating versus what needs a personalized touch.
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You’ll get my expertise in:
CRM setup, automation & optimization
Project management platform setup & automation
Connection between platforms using Zapier
Platforms I work with: Dubsado, HoneyBook & Notion are my bread and butter.
But if you need a platform I don’t specialize in, you can bet your ass I know someone who does! I’ll call them in to collaborate on your project.What that means: Whether you’re just starting from scratch with one of these platforms OR you’re an existing user looking to optimize, I’ll set up your back-end systems in a way that makes sense for YOU.
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If you need it, I’ll create it:
Copywriting for canned email templates
Custom-designed form templates in your CRM
Client resources, like guides or interactive tools
Client portal Notion template
For all copywriting assets, I partner with Carrie at Woven Copy Studio (she’s the BEST!)
What that means: Your only responsibility during this project is completing an onboarding form & providing feedback on the deliverables myself or Carrie has created for you. Any templates that need to be created in order to bring your ideal client journey to life? We’re on it!
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You’ll never feel out of the loop with:
Quick & clear communication throughout the project via a Notion portal & progress tracker
One round of edits & revisions for every piece of your project, getting your stamp of approval before moving on to the next
Materials, demos, & walkthroughs for every platform involved in your revamp, ensuring you feel confident in using them on your own
30 days of implementation where I act as a test client and you start to get comfy using your new platform(s) or automations
90 days of ongoing support to answer all your questions and tweak things where needed to make sure you (and your brain) love the way it all works
What that means: I don’t consider my work to be complete the second I hand off the setup to you. I consider it complete when you’ve used it for months and had me in your back pocket the whole time to ask questions, get support, and ensure that everything is working exactly as you’d want it to.
“I knew I provided a great experience for my clients, but I spent years wasting a ton of time manually creating proposals & sending emails.”
“Enter Fran! Now my systems and workflows and automated (but still personalized!) communication with my clients helps them know that they really are always taken care of. I can rest easy knowing that nothing is falling through the cracks thanks to the workflows! And the custom proposal design, I am so proud (and excited!) to send to every new client! ”
—Steph D. | Wedding photographer
You’ll get:
Review & analysis through The Audit
of your current processes & brand presentation
Customized Client Experience Strategy
Specifically for your business & the way you want to work
Entirely done-for-you implementation
of strategy and ALL asset creation (everything’s included)
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“I knew you would understand how my brain works. I knew you'd get it & customize a CX with systems that not only support my clients, but ME.
And because of the more templated style / type A types of systems people I've worked with, that was paramount.”
—Nicole M.
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“Her expertise will set you and your business up to be more efficient, more beautiful and more easeful for you and your customers.
I'm so happy that I chose to invest with her in my first couple of years of business. Because of this choice, I am standing on a strong foundation that will support my growth AND grow with me in the future.”
—Molly S.
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“I knew I was in over my head or that it would take me a VERY long time to figure everything out.
I needed someone who knew more than I did about how all these systems could make my life easier and make our client's experience smoother.
Honestly finding someone who can deliver beyond my expectations is hard. But you succeeded by far.”
—Holly H.
The Revamp makes client experience finally *click* with:
Here’s how it works:
Start Here
Book Your Audit
A well-rounded audit of your brand & backend to figure out what’s working, what’s not, & how to fix it (done in one week).
phase 02
Approve Your Custom Proposal
Based on your audit, I’ll send over a personalized quote, complete with timelines, pricing, and what’s included!
phase 03
The Revamp
Your work is done! I handle strategy, setup, automations, templates, and testing. Always checking in while I go!
phase 04
Implementation
A 30-day window to test drive your new systems. I’ll act as your client so you can practice and get comfy using everything in real time.
phase 05
Support
Once your systems go live, you get 90 days ongoing support (plus tutorials for every new tool) to make sure it works the way you want it to.
Let me show you what’s possible…
No, actually, let them show you what’s possible.
AMANDA IS READY TO ADD TO HER TEAM
“I knew that I wanted to bring on another member, so I had to start making workflows easy to replicate so that every client had the same experience from start to finish.”
“My lead conversion and onboarding process has been essentially put on auto-pilot without feeling like I'm sacrificing that personal element, and my design process workflow has been set up so that I'm getting reminded of certain checkpoints, forms are going out on time, and I'm not constantly wondering if I sent that questionnaire.
If you're wondering if you should hire Fran to help you streamline your systems, you should know that the answer is yes. Yes, you absolutely should.”
ISABELLA FINALLY FEELS IN CONTROL OF HER SCHEDULE
"I was struggling with time management and availability, often finding myself overwhelmed with too much on my plate."
"After implementing a new onboarding and project process with custom elements tailored to me, I feel so much more confident about my schedule and can easily tell when my plate is too full.
Besides that, Fran was so fun and easy to work with. She really takes the time to get to know you and your process!"
Jen gained the confidence to raise her prices
“I knew what I wanted my client experience to look & feel like, but I knew I didn't have the time or expertise to get it where it needed to be.”
“Starting with the Client Experience Audit forced me to take a hard look at how my clients were moving through each of my services, and to identify areas where I could both make it smoother for them and less demanding of my time.
Now I have a consistent, cohesive process that I'm so proud to share with my clients, and I feel empowered to raise my prices to where I know they should be! The results are SO worth the investment.”
FAQs
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The Revamp is most effective for businesses who have recently invested in professional branding, website, and copywriting, so that we are able to create a client experience that aligns with your brand strategy, implements your brand voice, and is tailored to support YOUR ideal client.
If you have any questions about whether a Revamp is right for you at this time in your business, inquire here and we can chat it out!
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If you’ve been snooping around my website, chances are that you feel that nagging gut feeling that your processes are taking too much time, not high quality enough to match your expertise, or quite literally sucking the joy right out of your business. If that’s the case, something isn’t working the way it should, but you just can’t pinpoint it. That’s exactly what The Audit sets out to do, uncovering inefficiencies and closing gaps in your backend. To get started, fill out my contact form!
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The beauty of providing custom quotes is that they're customizable! There are a lot of ways to adjust the initial investment, whether it's swapping out custom-designs for my DIY templates, or prioritizing 1-2 services first instead of them all. I’m here to find a solution that works for us both!
At the end of the day, you know your budget best! If it makes the most sense to wait until you can afford the whole shebang, I'll tell you that. We can get started when the timing is right, and most impactful, for YOU.
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If you use (or are planning to implement) a platform that isn’t listed on my site but are interested in working together, please still reach out! There’s a good chance I know someone who could join the project to lend their expertise, or if it’s a platform I’m interested in learning myself (there are so many I’d love to get my hands on), we could also work out a slightly longer timeline at a discounted rate.
No one ever said business was easy, but it also doesn’t have to be this damn hard.
Hand off the weight of your work to a strategic, automated client experience and back-end systems built specifically for you and feel how much easier business becomes.