Bringing more of the human experience to your client experience.
With backend systems built for your brain and a client experience that feels as good as it looks, neurodivergence and entrepreneurship finally fit together to support your business and your lifestyle.
When the business you love (and worked your ass off to build) has become a constant source of stress and overwhelm, it’s time to rethink your processes.
So, ditch the conventional client experience strategies that preach growth at all costs and toss out the lists of what you “should” and “shouldn’t” be doing. You don’t need those here.
Because it’s about damn time you stop trying to fit yourself into a system that wasn’t built specifically for you.
There’s only one rule to creating a successful and sustainable client experience: come as you are.
We’ll start with your reality as a neurodivergent entrepreneur and the way you want your business to operate, then we’ll build for that. No signature strategies (every business is different). No must-use platforms (every brain is different).
Whether you’re starting from scratch or upgrading what’s already in place, together we’ll carve out the space you need to fully show up for your clients—and yourself—without compromise.
Hi, I’m Fran—client experience architect, automation advocate, and shameless supporter of the 4-day work week.
You might also know me as the girl who loves to yap about neurodivergence & entrepreneurship, which has landed me in endless convos about mental overload, bubbling anxiety, and big ol’ battles with burnout that leave us feeling like we’ve got to work twice as hard just to keep up.
There’s always one question the conversations boil down to: how do I deliver the high quality I’m known for while also prioritizing my own sanity and well-being?
Well, with absolutely no surprise at all, I’ve got a lot to say about that.
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The Audit
An unbiased, deep look at your brand presence, backend systems, & client experience, with an action plan for fixing what’s funky and a little validation for what’s working (cause we could all use some of that, right?)
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The Revamp
You-centered strategy and full implementation that makes an entire backend overhaul feel like sipping a strawberry matcha in the sun. Made to order for your neurospicy brain, built to wow every client.
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The Client Experience Intensive
You’ll get a done-for-you strategy and a detailed (we’re talkin’ nitty gritty) roadmap to DIY the rest, squashing those “where do I even start?” worries that so often come with Honeybook and Dubsado.
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Custom Dubsado Templates
Because personalizing form templates shouldn’t feel like the NYT Saturday crossword (level extreme), these babies are designed inside Dubsado (no weird plug-ins or clunky workarounds). Easy to use, update, and send!
“Fran did more than set up my backend systems, she opened my eyes to what an impactful client experience actually looks and feels like!”
As a squirrely, squiggly, ADHD-brained creative, my overwhelm with systems was pre-existing... but after past investments that weren't what I thought they'd be? My overwhelm turned straight up avoidant and negligent. Until I found TPC.
I can confidently say that I wouldn't have survived a year-long business pivot without her, her team, and the client experience they created for me.
Her process, communication, our project - everything was so much more than I could've ever hoped for. When you work with Fran, you understand what it feels like to truly be seen, heard, valued, and supported.
And it not only gave me a CX that *finally* worked for me, but inspired me to embody that same experience when I work with my clients. I really can't and won't shut up about all the ways Fran has impacted me as human, and as business owner, so plz help me shut my yapper by just INVESTING IN HER!!!”
—Nicole M. | Social Media Strategist
Client experience made easy with The Template Shop
DIY solutions for Dubsado, Honeybook, and Notion
Channel your crafty girl energy as you spice up your backend processes with strategy & style without the price tag or timeline of a custom project.
Explore The Passions Collective Free Resource Hub
Your go-to corner of the online space for client experience strategy & education
Learn from the blog:
Download the freebies:
Steal My Dubsado Inquiry Workflow with Email Templates & a Demo Video
Feedback 101: How to Ask for More Than a Testimonial
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