When business starts booming and suddenly you’re simultaneously overjoyed with excitement from the new projects you’re booking and overwhelmed as f*ck by the amount of admin work that’s now bogging you down: the most logical conclusion is that you need to hire someone to take that work off your plate. And sure, if you’re in a pinch, it won’t hurt to hire a VA (Virtual Assistant) to manage your Inbox and help get clients onboarded, but that shouldn’t be your long-term solution. At least, not initially.

Is client experience actually that important? Find out in this post where I share the results of a survey where 120 business owners shared their expectations, preferences, and how client experience impacts their overall satisfaction when working with a service provider.

Want to know how to get better quality leads? Your contact form has a bigger impact on this than you might think! Check out this post to find out how to optimize yours.

If you're an entrepreneur with ADHD and end every day thinking 'did I actually get anything done today?' check out these 10 tools & tips to help support focus.